Shadwell Medical Centre - Surgery policies on confidentiality, comments and suggestions, data protection etc

Shadwell Medical Centre
137 Shadwell Lane
Leeds, LS17 8AE
Tel: 0113 237 1914

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Outbreak of Salmonella Newport

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Confidentiality

Comments & Complaints

Zero Tolerance

Confidentiality

confidential_file We ask you for personal information so that you can receive care and treatment. This information is recorded on computer and we are registered under the Data Protection Act.

The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team, it is sometimes necessary that medical information about you is shared between members of the practice team.

Freedom of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.

Comments & Complaints

comments The philosophy of the practice is:

`To offer quality service, as recognised by patients and staff, by providing and developing primary health care effectively and efficiently using a team approach, maximising resources to the optimum benefit of patient health.'

You can see therefore that we aim to provide a high quality service and are very interested in hearing any constructive comments you may have.

The practice has an informal complaints procedure and we always welcome the opportunity to deal with any part of our service that is causing you concern.

Please contact our practice manager - Mrs Melanie Keane - by letter, telephone or in person to take advantage of this service.

Your complaint will be investigated quickly and Mrs Keane will advise you of the findings within 10 working days. You will also be advised on how to proceed should you wish to take your complaint to the Health Authority.

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

Zero Tolerance

elderly_consult We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list.

In extreme cases we may summon the police to remove offenders from the practice premises.

Further Information

Patient Participation Group

For quick medical advice online or on the telephone contact NHS Direct

NHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare services