Patients' Charter
The Department of Health has introduced
the Patients' Charter which sets out quality standards for all areas involved
in the provision of health care. Naturally we hope that the service we provide
will always comply with these standards. A copy of the charter is kept in the
practice.
Suggestions And Complaints
The philosophy of the practice is:
`To offer quality service,
as recognised by patients and staff, by providing and developing primary
health care effectively and efficiently using a team approach, maximising
resources to the optimum benefit of patient health.'
You can see therefore that
we aim to provide a high quality service and are very interested in
hearing any constructive comments you may have.
The practice has an informal
complaints procedure and we always welcome the opportunity to deal with
any part of our service that is causing you concern.
Please contact our practice
manager - Mr Colin Bateman - by letter, telephone or in person to take
advantage of this service. Your complaint will be investigated quickly
and Mr Bateman will advise you of the findings within 14 days. You will
also be advised on how to proceed should you wish to take your complaint
to the Health Authority.
Patient Confidentiality And Data Protection
We ask you for personal information so that you can receive care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team, it is sometimes necessary that medical information about you is shared between members of the practice team.
Freedom Of Information - Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.
Zero Tolerance
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.
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